WE ARE ALL ON THE SAME TEAM.
Just like the team on the ice, we are dedicated to our fans. Our fans are all in and so are we. We are committed to providing an exceptional experience, always. We will do that by delivering on our customer service philosophy, that we call Fan Standards. We will GREET our fans warmly, with eye contact and a genuine smile. We will ENGAGE our fans proactively, anticipating their needs. We will LISTEN, then provide a solution. We will say THANK YOU and goodbye to our fans. Thanks for being a fan! If one of our staff members has provided you with exceptional service, we would love to hear about it!
Let us know by contacting Fan Services at firstname.lastname@example.org or at 604.899.7440.
We’d love to hear from you.
Information for fans with special needs and disabilities.
Learn how we ensure exceptional experiences, every time.
Learn how to report inappropriate fan behaviour.
Our vision for service excellence here at Rogers Arena.
In partnership with Waste Management
and the Green Sports Alliance we
rolled out the newest addition to help us
reach our goal of zero waste.
Pledge to be a Designated Driver for
your group for a regular sized soft
drink at the game and a chance to
win a prize.