WE ARE ALL ON THE SAME TEAM.
Just like the team on the ice, we are dedicated to our fans.
Our fans are all in and so are we.
We are committed to providing an exceptional experience, always.
We will do that by delivering on our customer service philosophy, that we call Fan Standards.
We will GREET our fans warmly, with eye contact and a genuine smile.
We will ENGAGE our fans proactively, anticipating their needs.
We will LISTEN, then provide a solution.
We will say THANK YOU and goodbye to our fans.
If one of our staff members has provided you with exceptional service, we would love to hear about it! Let us know by contacting Fan Services at firstname.lastname@example.org or at 604.899.7440.
Thanks for being a fan!