Yes. Rogers Arena is happy to provide fans who are hearing and visually impaired with Assistive Listening Devices to enhance their experience. These devices offer both play by play and in bowl announcements for Vancouver Canucks games. They can be found at Guest Services Centres sections 104,114, and 311. For more information on these devices, please contact Fan Services at 604.899.7440 or at [email protected].
Baby change tables are located in all washrooms–mens and womens. Family washrooms are located at Plaza Level Sections 103 and 109, and Rogers Level Section 309.
Booster seats are available at Guest Service Centres which are located in Sections 104 (during hockey games only), 114, and 310, on a first come, first served basis. You will be asked to leave your driver’s license or credit card as a deposit.
Non-flash, still photography is welcome at Canucks games as long as the camera lens does not exceed 75 mm or have a detachable lens. Our camera policy for concerts and all other events is subject to change; please contact Fan Services at 604.899.7440 or [email protected] to enquire about specific events. Please leave your audio- and video-recording devices at home; they are prohibited at all events.
We welcome service animals! Please notify your ticket seller at the time of purchase if you require an aisle seat for your service animal. For further inquiries, please contact Fan Services at 604.899.7440 or [email protected].
Drinking fountains are located in Sections 102, 110, 113, and 306. They are wheelchair accessible.
Any baby bags are welcome in the arena after security checks. If you require any special food execptions or medical supplies, please let Fan Services know at 604-899-7440 or via email at [email protected].
Booster seats are available at Guest Service Centres which are located in Sections 104 (during hockey games only), 114, and 311, on a first come, first served basis. You will be asked to leave your driver’s license or credit card as a deposit.
Bags, including purses and backpacks, must not exceed 14” x 14” x 6” (35cm x 35cm x 15cm). Guests with bags larger than this will be required to return them to their vehicles or another secure area before entering.
Guests are welcome to display banners or signs provided they are not attached to sticks or poles and do not:
- Contain politically motivated, religious or obscene messages.
- Hinder, interfere or impair other guests’ view.
- Cover existing signage (or hang over the Pro-Ad 360 ring).
- Contain any commercial messages.
Our signage policy for concerts and all other events is subject to change; please contact Fan Services at 604.899.7440 or [email protected] to enquire about specific events.
Empty plastic water bottles are welcome at Canucks and Warriors games. Please note that any glass or steel bottles and all types of cans are not permitted. Our water bottle policy for concerts and all other events is subject to change; please contact Fan Services at 604.899.7440 or [email protected] to enquire about specific events.
We are pleased to introduce our Canucks Kids Club!
For more information, please visit FIN’s Family Zone at section 102 or https://vanbase.ca/collections/kids-club-1.
If you have any questions or concerns, please reach out to [email protected] or our Team Store at 604-899-7590
Baby change tables are located in all washrooms. Extra-large single unit family washrooms are located at Sections 103 and 109, and Section 309.
Children who are 36″ in height or shorter are welcome to the arena without their own ticket.
This is with the expectation that the child will be sitting on their parents lap for the duration of the event.
Lost something? Please call 604.899.7803 or inquire at one of the Guest Service Centres, located at Sections 104 (hockey games only), 114, or 310. Our Guest Service Centre staff will also accept any items you find during an event.
If your family is joining us for a Canucks or Warriors game, we encourage you to visit FIN’s Family Zone at Section 102! There will be airbrush tattoos, poster making booths, and photo opportunities with Fin our mascot.
No. Rogers Arena is a smoke-free venue including the use of cannabis. Any guest found smoking or vaping cannabis inside of Rogers Arena will be evicted. In adherence to City of Vancouver health bylaws, we do not provide designated outdoor smoking areas, and there are no in-and-out privileges. Fans found in possession of cannabis during security screening will be permitted into the building as long as the amount does not exceed the legal limit to carry in the Province of British Columbia.
For the safety of our guests, you may be denied entry if you are impaired by cannabis.
For your safety and comfort, unacceptable conduct is subject to eviction or possible arrest and includes, but is not limited to, the following:
- Impairment due to cannabis
- Being a minor in possession of cannabis or providing a minor with cannabis
For hockey games and other events at Rogers Arena, seats in non-alcohol sections are available:
- Section 317/Row 6 to Row 15/Seats 101-113
- Section 318/Row 6 to Row 15/ Seats 1-14
- Section 311/Row 15/Seats 1-10
- Section 311/Row 6 to Row 15/Seats 101-113
- Section 312/Row 6 to Row 15/Seats 1-14
- Section 102/Row 14 to Row 25/Seats 1-15
Please advise your ticket seller at the time of purchase if you wish to be seated in a non-alcohol section.
Rogers Arena is a smoke-free venue. In adherence to City of Vancouver health bylaws, we do not provide designated outdoor smoking areas, and there are no in-and-out privileges. If you are smoking prior to entering, please remain six meters away from the building. Any guest found smoking inside of Rogers Arena will be evicted. This includes e-cigarettes and personal vaporizers, and cannabis.
Strobe lighting will be used during live Events at Rogers Arena including Canucks & Warriors games and during concerts. For more information, please contact [email protected]
We have child and adult sized noise cancelling headphones available free of charge at our Guest Services Centres.
You will be asked to leave your driver’s license or credit card as a deposit. Additionally, we offer clean blankets at guest services if any guest is feeling chilly as we are an ice rink!
For any other requests or extra support, please visit our Guest Services Located at Sections 114, 311 and 104 (hockey only) or reach out to Fan Services at [email protected].
There is a Quiet Room located at Section 108 for nursing parents or anyone needing a break from the sensory-rich environment, based on availability and by request.
You are welcome to bring strollers into the arena. You can check your strollers at our Guest Services Centres (Sections 104 (during hockey games only), 114, and 311).
With the exception of Gate 3, all entrances at Rogers Arena are accessible by wheelchair, however, the most convenient entrance for guests using a wheelchair is at our drop-off and pick-up area at Gate 16 (at the east side of the building, off Abbott Street). Elevators are located at Gate 16 as well as Gates 1, 9, and 10. Please note that, due to construction, the Georgia Street and Dunsmuir Street walkways no longer connect Rogers Arena to Beatty Street.
For those with non-visible disabilities, a special assistance identification card can be arranged, allowing guests easier access to their seats.
Wheelchairs can be stored at the Guest Service Centres located at Sections 104 (during hockey games only), 114, or 310. Learn more here about how we serve our guests with disabilities.
Please contact the Rogers Arena Ticket Centre at 604.899.7676 for assistance with lost, stolen, or destroyed tickets.
We are happy to accept the following forms of photo identification: valid driver’s license, age of majority card, Armed Forces card, passport, Canadian Citizenship card, and BC ID card. Anyone who looks 30 or younger must be able to present two pieces of ID, including one from the list above.
For your safety and comfort, the following items are prohibited within Rogers Arena:
Bottles and cans
Coolers
Sticks, flagpoles, selfie sticks
Aerosol cans
Skateboards
Rollerblades
Roller skates
Outside food or beverages*
Illegal drugs or noxious substances
Cameras, sound and/or video recording devices as per event restrictions
Helium balloons
Stolen tickets
Bags or luggage
Items prohibited based on promoter request
Horns, noisemakers, cowbells, foghorns
Masks (that cover the face)
Weapons of any kind, including but not limited to guns, knives, ammunition, explosives, pepper spray and mace
Illegal items will be turned over to Vancouver Police. If a guest is found in the facility with a prohibited item, the item will be confiscated, and, in some cases, the fan may be evicted from the building. For more information please contact Fan Services at 604.899.7440 or [email protected].
* Food/medical exceptions, please see Food Allergies.
Rogers Arena is a mobile venue, all tickets are accessed through your mobile phone. If you are experiencing any mobile issues to please give us a call at 604-899-7676.
Subject to availability, you can pre-order online at Vanbase.ca for pick-up before the show or delivery to your door.
Our Canucks Team Store features the largest selection of Canucks gear and merchandise in the city. Located at Gate 6 (at the corner of Abbott Street and Pacific Blvd.), fans attending the game can also access the Team Store via Section 113.
- Monday – Wednesday 11:00am – 5:00pm
- Thursday – Saturday: 11:00am – 6:00pm
- Sunday: 12:00pm – 5:00pm
*During events regular store hours may vary due to event requirements.
A mini-store is located at Section 121. During concerts or other events, merchandise kiosks will be located throughout Rogers Arena on Level 100 and Level 300. For further information, please call 604.899.7590.
You can also shop online.
Trained first aid staff are available during all events at Rogers Arena. For immediate assistance, please contact the nearest staff member and he or she will have first aid attend to you. First aid staff are also located near Section 104 and Section 306.
