We welcome the opportunity to serve all our guests. Rogers Arena has a unique building design that allows full access for guests with special needs and disabilities.
Our guest services staff receive special training to ensure all guests’ needs are accommodated and every guest’s experience is comfortable and enjoyable.
Entrances and Elevators
With the exception of Gates 3 and 7, all entrances at Rogers Arena are accessible. Gate 16, located on Pat Quinn Way, is the designated drop-off and pick-up zone for our guests with disabilities, as it provides mid-block curb ramps and direct access to the elevators at Gate 16.
In addition to the elevators at Gate 16, there are elevators at Gates 2, 9, and 10. The Georgia Street and Dunsmuir Street walkways connect Rogers Arena to Beatty Street and the Level 300 balcony seating.
For guests with non-visible disabilities requiring access assistance to enter the building, please contact Fan Services at 604.899.7440 or firstname.lastname@example.org.
All restrooms at Rogers Arena are wheelchair accessible. In addition, accessible universal washrooms are located in Sections 103, 109, and 319.
Drinking fountains are located in Sections 102, 110, 113, and 306, and are wheelchair accessible.
All pay phones and ATMs in the arena are wheelchair accessible as well. For your convenience and comfort, drink holders have also been added to all accessible seating areas.
Concessions and Retail
Lowered counters provide easy access at concession stands throughout our venue. Our Canucks Team Store, located in Section 114, is wheelchair accessible. Accessible retail stands are also conveniently located throughout the concourses.
Guest Service Centres
Guest Services Centres are located on the Plaza Level at Sections 104 (hockey games only for club section ticket holders) and 114, and the Balcony Level at Section 311. The Guest Services Centres loan out booster seats and assistive listening devices, store items for guests, provide maps of the Vancouver area and assist with guest enquiries and suggestions.
Assistive Listening Devices
Rogers Arena is happy to provide fans who are hearing and visually impaired with Assistive Listening Devices to enhance their experience. These devices offer both play by play and in bowl announcements for Vancouver Canucks games. However, the use of the devices are subject to change for Vancouver Warriors games and concerts. They can be found at Guest Services Centres 104 (Hockey only), 114, and 311. For more information on these devices, please contact Fan Services at 604.899.7440 or at email@example.com.
Please contact Fan Services at 604-899-7440 for all accessible parking requests. The parkade opens 15 minutes prior to when doors open for the event.
Service animals are welcomed at Rogers Arena. Carpets are available for service animals at our Guest Service Centres. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.
Accessible seating tickets may be purchased for events at Rogers Arena through Ticketmaster. The Rogers Arena Ticket Centre, located next to Gate 10, is equipped with wheelchair-accessible windows.
Accessible seating is available on various levels of the arena, depending on the type of event and seating configuration. Adjacent companion seating may also be purchased, based on availability. All accessible seating has been selected to allow for convenient entry and exit. When purchasing your tickets, please inform your ticket seller of any accommodations you may require.
Autism Accessibility at Rogers Arena
Rogers Arena is proud to feature comprehensive autism accessibility, with services and resources to support individuals on the autism spectrum during Canucks games, concerts, and other events.
Developed in partnership with Canucks Autism Network (CAN), resources now available at Rogers Arena to fans on the spectrum or with other sensory sensitivities include:
- Can Sensory Kits at each Guest Services location containing:
- A pair of noise-cancelling earphones generously donated by Honeywell (available for loan)
- A sensory toy to reduce anxiety
- A visual storybook, arena map, and game-night timeline to improve predictability
- A Quiet Room for anyone needing a break from the sensory-rich environment, based on availability and by request.