Our Fan Service Line ensures you get the best experience at Rogers Arena.

If you have or witness an incident, text 604-765-3267 with your section, row, and seat number followed by the issue at hand and Fan Services will resolve the issue as quickly as possible.

How it works:

Step 1: Fan texts 604-765-3267 with their section, row and seat number followed by the issue at hand.

Step 2: The message is received by dispatch.

Step 3: Dispatch actions the message accordingly. They may text the Fan for more information or notify the nearest Fan Experience Supervisor or Security Supervise (dependant on what action is required). All Fan Texts are confidential.

Step 4: Supervisor visits location and manages the situation/incident.