Fans with Disabilities and Accessible Needs
We welcome the opportunity to serve all our guests. Rogers Arena has a unique building design that allows full access for guests with special needs and disabilities.
Our guest services staff receive special training to ensure all guests’ needs are accommodated and every guest’s experience is comfortable and enjoyable.
Entrances and Elevators
With the exception of Gates 3 and 7, all entrances at Rogers Arena are accessible. Gate 16, located on Pat Quinn Way, is the designated drop-off and pick-up zone for our guests with disabilities, as it provides mid-block curb ramps and direct access to the elevators at Gate 16.
In addition to the elevators at Gate 16, there are elevators at Gates 2, 9, and 10. The Georgia Street and Dunsmuir Street walkways connect Rogers Arena to Beatty Street and the Level 300 balcony seating.
For guests with non-visible disabilities requiring access assistance to enter the building, please contact Fan Services at 604.899.7440 or email@example.com.
All restrooms at Rogers Arena are wheelchair accessible. In addition, accessible family washrooms are located in Sections 103, 109, and 319.
Drinking fountains are located in Sections 102, 110, 113, and 306, and are wheelchair accessible.
All pay phones and ATMs in the arena are wheelchair accessible as well. For your convenience and comfort, drink holders have also been added to all accessible seating areas.
Concessions and Retail
Lowered counters provide easy access at concession stands throughout our venue. Our Canucks Team Store, located in Section 114, is wheelchair accessible. Accessible retail stands are also conveniently located throughout the concourses.
Guest Service Centres
Guest Services Centres are located on the Plaza Level at Sections 104 (hockey games only for club section ticket holders) and 114, and the Balcony Level at Section 311. The Guest Services Centres loan out booster seats and assistive listening devices, store items for guests, provide maps of the Vancouver area and assist with guest enquiries and suggestions.
Hearing Assistive Devices
We are pleased to provide assistive listening devices during hockey games, free of charge. The devices allow visually or hearing impaired fans to listen to the play by play announcements on TSN 1040 (88.5 FM) from the comfort of their seats. Arrangements may be made ahead of time for a specific hockey game by contacting Fan Services at 604.899.7440 or firstname.lastname@example.org
Service animals are welcomed at Rogers Arena. Carpets are available for service animals at our Guest Service Centres. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.
All public telephones are wheelchair accessible and equipped with volume controls. TTY (Teletype) phones are also available in Section 112 and Section 312.
Accessible seating tickets may be purchased for events at Rogers Arena through Ticketmaster. The Rogers Arena Ticket Centre, located next to Gate 10, is equipped with wheelchair-accessible windows.
Accessible seating is available on various levels of the arena, depending on the type of event and seating configuration. Adjacent companion seating may also be purchased, based on availability. All accessible seating has been selected to allow for convenient entry and exit. When purchasing your tickets, please inform your ticket seller of any accommodations you may require.